When can I expect my orders to arrive?

Shipping details are listed in the item's respective description section. We ask that you also allow up to 7 days to process your order prior to shipping.

Please note that if you placed an order for multiple items, parts of your order may arrive separately due to different shipping times from our manufacturers located worldwide. 

What if the item I want is sold out?

If the item you wish to purchase is sold out, please send us an email at info@catchu.ca with the product description and quantity requested and we will do our best to advise when it will be restocked.

Do you offer free shipping?

We are happy to provide free shipping Canadian wide on orders of $250 before tax.

We also offer free local pick up in the Greater Toronto Area. If you choose this option at checkout, the location and pick up time will be emailed to you once payment has been received. Some exclusions to free local pick up may apply and are listed in the product's description. 

Please note that customer is responsible for any duty fee upon delivery. Unfortunately, these rates are not within our control and we cannot take responsibility for them nor can we reimburse you for them. 

Do you ship to the US?

Yes we do! 

Shipping rates for the United States are calculated at checkout and are based on weight, dimension and destination as determined by Canada Post.  

Please note that customer is responsible for any duty fee upon delivery. Unfortunately, these rates are not within our control and we cannot take responsibility for them nor can we reimburse you for them. 

Do you ship internationally?

As of right now, we only ship to Canada, United States and the UK. 

Do you offer refunds?

We are happy to return any unused item if you are not completely satisfied with your purchase within 21 days of purchase. Item must be undamaged, in original box, with tags attached and must be accompanied by the original invoice.

All returns must be confirmed by contacting info@catchu.ca prior to sending us your item. Once the item is received and inspected, we will send you a confirmation email that the order amount has been refunded to the original method of payment.

Please note that we will not refund the original cost of shipping or any duty fees. Any further shipping and handling costs for the return are the customer’s responsibility.

For US and UK returns, any customs fees that are charged to Catchu will be deducted from the refund amount. 

Returns that are damaged, have missing tags, or are without original packaging will not be processed nor returned to customer.

What do I do if I receive a damaged item?

We apologize if your item gets damaged during transit! Please contact us immediately at info@catchu.ca if your item is damaged upon arrival. All damages must be reported within 48 hours of receiving your order.