Refund Policy

We are happy to return any unused item if you are not completely satisfied with your purchase within 21 days of purchase. Item must be undamaged, in original box, with tags attached and must be accompanied by the original invoice.

All returns must be confirmed by contacting info@catchu.ca prior to sending us your item. Once the item is received and inspected, we will send you a confirmation email that the order amount has been refunded to the original method of payment.

Please note that we will not refund the original cost of shipping or any duty fees. Any further shipping and handling costs for the return are the customer’s responsibility.

For US or UK returns, any customs fees the are charged to Catchu will be deducted from the refund amount. 

Returns that are damaged, have missing tags, or are without original packaging will not be processed nor returned to customer.

We do not offer exchanges at this time.

Custom orders such as ball pits, knot pillows, door barriers, floor cushions, floor mats and bumpers are non-refundable.